WE@WORK
Your Hotel Innovation & Risk Manager



A ground-breaking Approach to enhance Bottom Lines based on real-time alignment between Customer Expectation & Employee Engagement
UNDERSTAND
REAL-TIME RISK-BASED
CUSTOMER EXPECTATION
TRANSLATE INTO
RISK-FREE ACTIONABLE
EMPLOYEE ENGAGEMENT
WE@WORK provides a solution package that features the following:
ConFIDENTIAL
Your information stays completely confidential
REAL-TIME
All databases are real-time & hypothesis-free
ACTIONABLE
Analysed & costed innovations & risks are turned into actionable strategies
TECH-ALIGNED
Tools are tech-aligned to reduce workloads & errors
How to use WE@WORK?
5 engagement steps throughout 3 consecutive months
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Map out the most relevant customer-related risks in Triadvisor, Agoda & internal customer relation system


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Calculate costs of customer dissatisfaction risks with regard to 4P employee engagement Pyramid (Problem - Procedure - People -Policy)

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Provide tailored employee engagement for best result-oriented 4P customer expectations

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Engage leadership in making actionable decisions for filled customer-engagement gaps & better innovations at work

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Reflect engagement results with tech-aligned tools in 3 consecutive months