Your Hotel Innovation & Risk Manager
A ground-breaking Approach to enhance Bottom Lines based on real-time alignment between Customer Expectation & Employee Engagement
How to use WE@WORK?
5 engagement steps throughout 3 consecutive months
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Map out the most relevant customer-related risks in Triadvisor, Agoda & internal customer relation system
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Calculate costs of customer dissatisfaction risks with regard to 4P employee engagement Pyramid (Problem - Procedure - People -Policy)
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Provide tailored employee engagement for best result-oriented 4P customer expectations
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Engage leadership in making actionable decisions for filled customer-engagement gaps & better innovations at work
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Reflect engagement results with tech-aligned tools in 3 consecutive months
WHAT PEOPLE SAY
LUKE NGUYEN
CELEBRITY CHEF
WE@WORK is a very interesting tool that provides accurate & hypothesis - free customer expectations in alignment with employee engagement
JOHAN LINDHOLM
CEO - T&T HOSPITALITY
WE@WORK is the most creative tool to test our hotel efficiency and human governance at the highest level of agreement among our team
ANNA FEI
HR MANAGER - CLUB HOTEL
We saved USD300000 for better customer surveys and employee trainings inspired by WE@WORK. Previously wrong ways of doing costed us arms and legs and in many cases totally just a waste