WE@WORK
Your Hotel Innovation & Risk Manager
A ground-breaking Approach to enhance Bottom Lines based on real-time alignment between Customer Expectation & Employee Engagement
UNDERSTAND
REAL-TIME RISK-BASED
CUSTOMER EXPECTATION
TRANSLATE INTO
RISK-FREE ACTIONABLE
EMPLOYEE ENGAGEMENT
WE@WORK provides a solution package that features the following:
ConFIDENTIAL
Your information stays completely confidential
REAL-TIME
All databases are real-time & hypothesis-free
ACTIONABLE
Analysed & costed innovations & risks are turned into actionable strategies
TECH-ALIGNED
Tools are tech-aligned to reduce workloads & errors
How to use WE@WORK?
5 engagement steps throughout 3 consecutive months
-
Map out the most relevant customer-related risks in Triadvisor, Agoda & internal customer relation system
-
Calculate costs of customer dissatisfaction risks with regard to 4P employee engagement Pyramid (Problem - Procedure - People -Policy)
-
Provide tailored employee engagement for best result-oriented 4P customer expectations
-
Engage leadership in making actionable decisions for filled customer-engagement gaps & better innovations at work
-
Reflect engagement results with tech-aligned tools in 3 consecutive months
WHAT PEOPLE SAY
LUKE NGUYEN
CELEBRITY CHEF
WE@WORK is a very interesting tool that provides accurate & hypothesis - free customer expectations in alignment with employee engagement
JOHAN LINDHOLM
CEO - T&T HOSPITALITY
WE@WORK is the most creative tool to test our hotel efficiency and human governance at the highest level of agreement among our team
ANNA FEI
HR MANAGER - CLUB HOTEL
We saved USD300000 for better customer surveys and employee trainings inspired by WE@WORK. Previously wrong ways of doing costed us arms and legs and in many cases totally just a waste