WHY IS ONE AFG VIETNAM?
For almost 30 years, AFG Vietnam has been delighting food enthusiasts. Since our first restaurant opened its doors in June 1996, we've been dedicated to crafting memorable dining experiences. Our diverse menu, ranging from elegant European fare to rich Asian flavors, ensures there's something for everyone.
With nearly 50 restaurants across the country, including popular brands like AL Fresco's, Pepperonis, Jaspas, Jacksons Steakhouse, and Papa's Joe, and a team of over 1,000 passionate staff, AFG Vietnam is always striving to exceed our customers' expectations.
We see dining as an opportunity to create lasting memories with friends and family. To gain the unique competitive advantage in today's fast-changing world, we need to create ONE AFG - which makes ONE brand promise by ONE voice represented by our unified team
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ONE OKR SUITE
ONE SOP SUITE
ONE MOA
ONE AFG = ONE promise + ONE VOICE
WHAT IS ONE AFG VIETNAM?
ONE promise by ONE voice
ONE promise for our customers made by ONE voice from the united team
how to make ONE AFG?
1. Understand EPIC for customer satisfaction & EPIC for employee engagement
CUSTOMER SATISFACTION
TEAM EXCELLENCE
2. Watch the video to understand the alignment between
EPIC for customer satisfaction & EPIC for team excellence
3. Look closer into the real case of Hilton New York in 2000s to understand
why ONE AFG need to focus on Quality Failure Index
3. Use Quality Failure Index in OKR - Objectives
- Focus on Quality Failure Index
4. Understand the Objectives & Key Results (OKR) to measure ONE AFG
(with a focus on Quality Failure Index)
Click in each OKR to learn how to use
One Promise
We keep all promises we make with our guests. If we fail, we are blessed with the 2nd chance
One Voice
We all speak only ONE voice. We don't blame on others but we act on mistakes
5. Learn how to use Objectives & Key Results (OKR)
When we take conflicts as workplace data, they are no longer conflicts but reliable sources to resolve problems and improve quality
a. Find out how to take a guest complaint
b. Find out how to respond to have a guest's positive feedback
c. Make your own official OKR proposal
This is the best way to contribute to ONE Silk Path
(Click into 07 numbers below for instructions in details)
